Friday, January 1, 2010

My Takeaway from Michael L George’s Lean Six Sigma for Services Part 3

Implementation
For and organization considering LSS the biggest challenges are barriers in execution and interaction issues.
According to McKinsey, 80% of the failures in change management are due to
• No performance focus
• Lack of winning strategy
• Failure to have a good case for change
• Not distinguishing between data driven and behavior driven change
• Failure to engage and mobilize pivotal groups
• Over reliance on structure and system to change behavior
• Lack of skills and resources
• Inability to confront changes in organizational roles
• Inability to integrate and align initiatives
Major LSS opportunities lie in the white space between functions that transcend traditional boundaries. When key influencers appreciate the cross functional opportunities using LSS, the roll out becomes smooth. LSS training orients managers to be data centric in their problem solving approach. They are able to separate the outliers from the patterns and prevent “tampering” which often results in added variation. Cutting cost is not the same as cutting people. LSS projects need constant attention for possible course correction and retraining.

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Health Management in India

http://www.ihmr.org/ - Institute of Health Management
http://www.iphindia.org/joomla/index.php - Institute of Public Health
http://www.who.or.jp/sites/bangalore.html - WHO, Bangalore
http://cghr.org/aboutcghr.html - Center for Global Health Research
http://www.hispindia.org/ - HISP India
- PHFI Newsletter
http://www.epos.in - EPOS India